Patient Satisfaction


Surveys Completed

Patient of the Month: Marcella Pinne

Our Patient of the Month for November is Marcella Pinne!

Marcella is a 37-year-old mom and was a gymnast earlier in life. The stress of the sport contributed to developing stage 4 arthritis in her knee. She also suffered from a vitamin D deficiency, which made her bones fragile and easier to break. Last June she suffered a tibial plateau fracture when a large dog jumped on her and she came to Genesis. Her knee was braced, and she spent 7 weeks in a wheelchair while she recovered. 

While the prospect of surgery to repair the fracture or a knee replacement scared her, what terrified her was the possibility of never being able to walk again unless she relieved some stress on her joints by losing weight, so she followed PA Sincer Jacobs’ advice and took his words to heart. “Mr. Jacobs is very down to earth, he doesn’t beat around the bush, and I like his perspective on things.” 

 While her fracture healed, Marcella started taking supplements and did a lifestyle overhaul. The brace came off, she has lost 40 lb., and feels the difference on her body and her legs. By combining strengthening exercises with housework, she has been able to greatly improve her mobility and may not need surgery anymore. Her first achievement was walking around a large neighborhood block and now can go up the stairs unassisted for the first time in 15 years!

“I want to keep going because I have more improvement to go. I have more weight to lose and my knee is much better but the lighter I am, the stronger I am, the more physical ability I am going to have. I am going to keep going to achieve the personal goals I have set for myself.

Patient of the Month: Murray Hudson

We’re excited to announce that September’s Patient of the Month is Murray Hudson.

Murray suffered from osteoarthritis of the right hip and he continued to work despite the increasing deterioration.  He managed his pain through cortisone shots but eventually they became ineffectual. When basic daily activities became impossible, Murray decided it was time to address the problem full on. “I just couldn’t deal with the pain anymore. I couldn’t sleep at night and I couldn’t do basic things like tie my shoes.” 

Murray had an outpatient full hip replacement on July 9th and was giving it his all the very next day at physical therapy.  “Initially therapy was very painful, but I was used to dealing with the pain already and it didn’t really hurt any worse.” He was so enthusiastic about his recovery that his treatment team asked him to slow down! Murray’s determination is an inspiration. He says, “My recovery is up to me, the outcome depends on how hard I work and what I do is going to determine how I feel.” He started out on the stationary bike and soon was walking four blocks. He is ahead of schedule in his rehabilitation and is looking forward to the day he can go back to work, pain free. “Ultimately just going back to work is my goal but what I really want to be able to go swimming again.”

Murray has a new appreciation for life after surgery. “I don’t think there’s more that the doctors and therapists could’ve done for me.  Everybody was nice and told me what to expect.  They have been encouraging, telling me to keep going and it was a good overall experience. You don’t know what it is like, being in chronic pain, and then there’s no pain.”  With his dedication and hard work, he is a role model for other patients undergoing physical therapy. “It makes me feel like Superman, because every time I go to physical therapy the other patients cheer me on and tell me I’m doing great.  I’ll tell everybody the same thing: you just have to do the work.  I worked really hard to get to where I am right now, doing the exercises every day.” With his determination, we know we’ll see Murray at the pool soon!


Patient of the Month: Rose Hollister

Our August Patient of the Month is Rose Hollister. She slipped on a rainy parking lot on November of 2018 and shattered her kneecap. Rose is extremely active so having surgery was a real challenge. “It was very important to figure out a way back to my ability to work out every day.”

She had surgery to reconstruct her kneecap the day after her injury and was back in the pool by Christmas. “I was able to go back and swim a mile the first time that I got in the pool. Yesterday I walked four miles. Today I swam a mile and this weekend I’ll go out and bike 25 miles.”

“I didn’t know what to expect from the process. I still feel something in my knee, but what I cared about is that I could do everything I could do before. It took some time and effort but now I can.” Rose worked hard on her rehabilitation and physical therapy with the staff at Genesis. “I was very impressed with the entire staff. They are very caring and do a great job of listening. They have a personal touch that you don’t find in many offices these days. Their quality of care and personal touch is quite impressive.”

Another impressive achievement is that Rose completed a full triathlon last September. “It was a mile swim, a 6.2-mile walk, and a 25-mile bike ride all on the same day. The fact that I am back to working out every day and can do that kind of distance makes me feel like I am fully healed.”

Patient of the Month: Kim Johnson

Patient of the Month: Kim Johnson

We’re excited to announce Kim Johnson is our July patient of the month.

Before coming to Genesis, Kim had tried physical therapy for her arthritic knees, but they kept degenerating. “I was in a great deal of pain and had difficulty walking. It affected all aspects of my life. The pain was so intense I needed to use a wheelchair.” Kim was determined to change her life and be in control. She started with some small lifestyle changes that led to a healthier diet and to weight loss. Her general practitioner referred her to Genesis and Dr. Shadid, who recommended knee replacement. “Dr. Shadid was so kind. He answered all my questions, so I knew what to expect.”

Kim was delighted after her first surgery. “It was quite amazing that the procedure could be done as outpatient and that I was able to stand up and walk down the hallway that same day!” Six months after the first surgery, Kim had the second knee replaced. She worked hard at her rehabilitation and embraced physical therapy and her healthy lifestyle with great results. “I was hoping for better mobility, but the results were beyond my expectations! I never thought I could pedal a bike, wear a heel or dance again. I feel like the whole world has opened up to me. Now I’m looking forward to trying new things and doing all the activities I haven’t been able to do in a long time. I am really excited about this new chapter! When you have the right mindset, the right tools and the right team to help you, you never know how far you can go!”

Patient of the Month: Kathleen Dragan

We’re excited to announce Kathleen Dragan is our second patient of the month for June!

What did Kathleen’s pain feel like before she came to Genesis? She writes, “I was in so much pain I couldn’t even put the turn signal on in my car. I couldn’t sleep, walk my kids to school, or put a dish away. It was terrible. I was in so much pain that I didn’t even feel like I could be myself.”

Now that her injury has been addressed, things are much better. She writes, “Three months later, I can confidently say that I am back to myself! I can participate in the activities that I enjoy like running and yoga. I am still working on getting stronger, but I no longer have to live with constant pain.”

We asked Kathleen if she had any comments for her primary provider at Genesis, and we’re so grateful for her kind words. She wrote, “I would like to thank Sincer Jacob for seeing me so quickly, listening to all of my concerns, and always being there for me throughout my recovery. When I had some irritating side effects from the first medication I was on, he was quick to adjust my plan and checked in often to make sure I was doing ok. I felt like he wasn’t just treating my injury, he was treating me as a whole person.”

That’s what we’re all about at Genesis – treating people as full people, in all their humanity, and providing the best care to everyone.

Patient of the Month is a new initiative where we highlight success stories within our patient community. There’s always too many to choose, but we’re grateful for the opportunity to have come alongside Kathleen for her orthopedic challenges and look forward to serving more people like her!

Patient of the Month: Ben Hinkle

We’re excited to announce Ben Hinkle is our June patient of the month.

Ben came to Genesis with a tricky situation. He had a frozen shoulder, which meant very poor range of motion and lots of pain. Ben says, “My left shoulder was difficult to move and when I did move it I had extreme pain. The nerves were being pinched by the bones.”

After working with Stacie, Ben says, “Now with the physical therapy and the cortisone shot I have full range of motion and no pain. I am regaining my strength daily.”

Stacie had nothing but high praise for Ben’s tenacity and commitment to his treatment plan. Stacie says, “He was very diligent with his physical therapy and home therapy and is now back to full and painless range of motion.”

As for Ben, he wrote: “I would like to thank Stacie for the time she took with me and being gentle with the shot. She took her time and explained all my concerns.”

Patient of the Month is a new initiative where we highlight success stories within our patient community. There’s always too many to choose, but we’re grateful for the opportunity to have come alongside Ben for his orthopedic challenges and look forward to serving more folks like him!


Introducing Sincer Jacob, MMS, PA-C, RRT

Sincer joined Genesis Orthopedics in October of 2019, from Midwest Orthopedics at Rush where he focused on Sports Medicine/Orthopedic Surgery. After completing his medical training at Northwestern University in 2013, he specialized in Cardiothoracic Surgery and Lung Transplantation at the University of Chicago. He then transitioned to Orthopedic Surgery, and now sees patients within the clinic setting and provides surgical assistance in the operating room. He aids in formulating diagnoses, and treatment plans. He also provides patients with preoperative and postoperative education, and provides sports medicine coverage.

In addition to his clinical and surgical responsibilities, Sincer is involved in precepting students, and provides lectures for medical education in the fields of cardiopulmonary medicine and sports medicine/orthopedic surgery. He serves as a Regional Director for the Illinois Academy of Physician Assistants for the state of Illinois, and serves on medial mission trips yearly to provide care to underserved regions of the world.

His experience allows him to assist in returning patients and athletes to their highest level of activity and competition.

Mr. Jacob holds the following Professional Certifications and Licenses:

  • Certified Physician Assistant, NCCPA
  • Physician Assistant, Indiana and Illinois
  • Advanced Cardiac Life Support, AHA
  • Basic Cardiac Life Support, AHA
  • Registered Respiratory Therapist, NBRC

New office: Little Village

Genesis Orthopedics has opened an office in the Little Village neighborhood of Chicago. If you are looking for more information, please call 877-377-1188.

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