Q: Do you accept Medicaid and Medicare?

A: Yes. Genesis Orthopedics accepts Medicaid, Medicare, and all major commercial insurance plans at every location. We also offer affordable cash-pay rates for patients without insurance. Call (877) 377-1188 to verify your specific plan before your visit.

Q: What insurance plans does Genesis Orthopedics accept?

A: We accept all major insurance plans including Blue Cross Blue Shield, Aetna, UnitedHealthcare, Cigna, Humana, Medicaid, Medicare, and most commercial plans. For a complete list, visit genesisortho.com/patient-forms/insurance-and-payments/ or call us at (877) 377-1188.

Q: Do you offer payment plans or cash-pay rates?

A: Yes. For patients without insurance or those who prefer to pay out of pocket, we offer affordable cash-pay rates. Our billing team is available to discuss payment options before your visit. Call (877) 377-1188 for more information.

Q: Do I need a referral to see an orthopedic specialist at Genesis?

A: Most patients do not need a referral. You can call (877) 377-1188 or book directly through Zocdoc. If your insurance plan requires a referral, we recommend checking with your primary care provider first — but in most cases, you can come straight to us.

Q: Can I get a same-day orthopedic appointment?

A: Yes. Same-day and next-day appointments are available at all Genesis Orthopedics locations for urgent injuries, fractures, and acute pain. Call (877) 377-1188 or book online through Zocdoc.

Q: Are you open on Saturdays?

A: The Oak Brook location offers Saturday hours on the 2nd and 4th Saturday of each month from 8:00am to 12:00pm. All other Genesis locations are open Monday through Friday. Call (877) 377-1188 to confirm availability.

Q: Do you offer telehealth or virtual orthopedic appointments?

A: Yes. Genesis Orthopedics offers telehealth appointments for orthopedic consultations, follow-up visits, second opinions, and medication management. Virtual visits are covered by most major insurance plans. Book by calling (877) 377-1188 or through Zocdoc.

Q: How do I book an appointment at Genesis Orthopedics?

A: You can book an appointment three ways: call us at (877) 377-1188, book online through Zocdoc at genesisortho.com, or use the appointment request form on any location page. Same-day appointments are often available.

Q: How many locations does Genesis Orthopedics have?

A: Genesis Orthopedics has 16 clinic locations across Chicago and the suburbs, including Little Village, Austin, Humboldt Park, Near West Side, Uptown, Englewood, Oak Park, Oak Brook, Gurnee, St. Charles, Aurora, Joliet, and Skokie. Find the nearest location at genesisortho.com/contact-us/locations/.

Q: What orthopedic services does Genesis Orthopedics offer?

A: Genesis Orthopedics offers a full range of services including knee replacement, hip replacement, ACL surgery, sports medicine, spine surgery, fracture care, physical therapy, PRP injections, concussion clinic, MRI & X-ray, workers’ compensation, and telehealth. All services are available at most clinic locations.

Q: Do you treat work-related injuries and workers’ compensation cases?

A: Yes. Genesis Orthopedics treats work-related orthopedic injuries and handles workers’ compensation billing at all locations. Work injuries must be pre-approved by your employer or insurance carrier before your visit and before 4:30pm. Call (877) 377-1188 for details.

Q: Do you offer PRP (Platelet-Rich Plasma) injections?

A: Yes. Genesis Orthopedics offers PRP therapy at all clinic locations. PRP injections use your body’s own healing factors to accelerate recovery from tendon injuries, ligament sprains, and joint conditions. Ask your Genesis physician if PRP is right for your condition.

Q: Can Genesis treat my back pain without surgery?

A: Yes. Our spine specialists take a conservative-first approach. Most back and neck conditions are treated non-surgically using physical therapy, injections, and pain management. Surgery is recommended only when conservative treatments have been exhausted. Book a consultation at (877) 377-1188.

Q: Do you offer physical therapy at Genesis Orthopedics?

A: Yes. Physical therapy is available at multiple Genesis locations including Near West Side, Oak Brook, St. Charles, North Austin, South Austin, and Skokie. Our licensed physical therapists work with your orthopedic physician to create a personalized rehabilitation program.

Q: Are Genesis Orthopedics surgeons board-certified?

A: Yes. All Genesis Orthopedics physicians are board-certified orthopedic surgeons or specialists. Many are fellowship-trained with subspecialty expertise in sports medicine, spine surgery, joint replacement, foot & ankle surgery, and trauma care.

Q: How long has Genesis Orthopedics been in practice?

A: Genesis Orthopedics & Sports Medicine was founded in 2000 by Dr. Hythem Shadid and has been serving the Chicago area for over 20 years. We have grown to 16 clinic locations and have been recognized by Inc. Magazine as one of the fastest-growing companies in the United States.

Q: Do you have Spanish-speaking staff?

A: Yes. Genesis Orthopedics has Spanish-speaking staff at multiple locations including Little Village and Humboldt Park. Hablamos español — no interpreter needed at these locations.

Q: Can I come in for a broken bone without going to the ER?

A: Yes. Genesis Orthopedics provides orthopedic urgent care for fractures, broken bones, and acute injuries. Same-day appointments are available Monday through Friday at all locations. The Oak Brook location also has Saturday availability on the 2nd and 4th Saturday. For life-threatening emergencies, always call 911.

Q: What is the difference between Genesis Orthopedics and a hospital ER?

A: Genesis Orthopedics is licensed as a physician clinic, not an emergency room. We treat orthopedic urgent care needs — fractures, sprains, dislocations, and acute injuries — at a fraction of ER costs. We bill your insurance as a physician clinic visit, which typically means much lower out-of-pocket costs for you.

Q: What is orthopedic urgent care?

A: Orthopedic urgent care is same-day treatment for acute musculoskeletal injuries — broken bones, fractures, sprains, dislocations, and acute sports injuries — provided by a board-certified orthopedic specialist rather than a general ER physician. Genesis Orthopedics offers this service at all 16 locations, with lower costs than a hospital ER visit.